Terms and Conditions


This website, found under the www.lucygoestolapland.co.uk URL, is operated by Sarah Lee T/A. References to Lucy Goes To Lapland and ‘we’, ‘us’ and ‘our’ shall be deemed to be references to Lucy Goes To Lapland. References to ‘you’, and ‘your’ shall be deemed to be references to a person placing an order via a www.lucygoestolapland.co.uk website.


When you place an order with us it will be deemed that you have read, understood and agreed to these Terms and Conditions. If you are unhappy with any part of these terms and conditions, you should contact us before placing an order either by phone or by emailing chris.lee@btinternet.com or by post at the address given below.

By placing an order through our website you are making an offer to Lucy Goes To Lapland to purchase the goods outlined in your order upon the terms described in your order.

When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of our order. A contact number is needed so that we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange delivery of your order.

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and despatched to you.

Please note that we will not be able to meet any obligations as a result of the following reasons:

If the product you ordered is out of stock
We are unable to authorise your payment
If it is identified that there is a product description or pricing error
If customers do not reach any order criteria outlined in the Terms and Conditions
If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.

Should there be an issue with your order, we will contact you either by phone or email. Please ensure that you check all items on receipt as faulty or damaged items must be reported within eight working days of receiving the parcel.

Lucy Goes To Lapland reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Lucy Goes To Lapland website.

When placing an order you will automatically be added to our mailing list. However should you wish to not receive mailings, please inform our customer services team and they will remove you from our mailing list.


Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, terms and conditions regarding approximate delivery dates/times, warranties, after-sales support and guarantees.

We undertake all reasonable care to ensure that all the details, prices and descriptions of website products are accurate at the time when the appropriate information was entered onto our system. Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions.


If you are not happy with the products you have chosen and received, you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise your right no longer than eight working days after the day on which you receive the products (excluding made to order/personalised items). Please note however that we pride ourselves on our commitment to the highest levels of customer service and will consider cases on a case by case basis, subject to the situation, after this period.

Should you wish to cancel your order prior despatch, please contact us on chris.lee@btinternet.com or 01482 224022. Alternatively, you can inform us by posting the notice to our address below. If your order has already been despatched, we will be more than happy to offer you an exchange, or, if you wish, a refund provided that the products are returned complete and in a reasonable condition. Where possible we would ask that you return the items with the original packaging. With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage. Where goods are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.


In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, you must contact us within 8 working days of receiving the parcel by email at chris.lee@btinternet.com. Please note that all items need to be returned within 30 days complete and a reasonable condition and that personalised/made to order products may not be returned unless faulty. Where possible we would ask that you return the item(s) with the original packaging. This does not affect your statutory rights.

With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage and the costs associated with this. Once you have contacted us, please ensure that you include the Returns Slip and we would recommend that you obtain a certificate of posting in case, for whatever reason, the parcel fails to reach us.

Please note that large unwanted items will need to be collected by one of our couriers (the cost of this will be deducted from your refund with the exception of faulty items) – please call 01483 224022 during office hours and we will be able to advise you.

Lucy Goes To Lapland

South View, Polesden Lane, Ripley, Surrey, GU23 6DX

Telephone: 01483 224022


Please note that only one promotional offer can be used at any one time, and any promotion codes are not valid in sale periods or on clearance items that have already been discounted.


Lucy Goes To Lapland does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or partners or for any misrepresentation that is fraudulent.

To the utmost extent allowed by law and save as provided above, neither Lucy Goes To Lapland or any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Lucy GoesTo Lapland or any of its employees, agents, members or partners or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of or in connection with the use of the Lucy Goes To Lapland website, the supply of the products or their use of resale by you).

These limitations of liability, as outlined here, shall apply equally for the benefit of Lucy Goes To Lapland and any other linked company as if references to Lucy Goes To Lapland included references to each linked company.

Whilst we try and do everything reasonable to try and keep the information on this website up-to-date and correct, Lucy Goes To Lapland do not give any warranty to its completeness or correctness and Lucy Goes To Lapland cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information.

Lucy Goes To Lapland make all reasonable effort to ensure a reliable and fast service but we do not guarantee that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems.

In addition, LucyGoes To Lapland cannot be held responsible or liable for your use of any websites that are accessible from this website as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement or affiliation with Lucy Goes To Lapland.


All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of Lucy Goes To Lapland, or it’s technology providers or their respective owners. ALL RIGHTS RESERVED. The modification, copying, circulation, reproduction, or incorporation of into any other work of part of or all content available on the Lucy Goes To Lapland site is forbidden, with the exception of:

Copying, printing (solely one copy) or downloading extracts of the content of the website for the sole purpose of using the website in good faith for placing an order with Lucy Goes To Lapland or for non-commercial purposes.

The complete liability of Lucy Goes To Lapland under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Lucy Goes To Lapland will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you be reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Lucy Goes To Lapland may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific written permission of Lucy Goes To Lapland.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.


The use of this website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.